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The Charter below details the policy of HOTEL ROYAL MONTREUIL (hereinafter referred to as the “Hotel”), regarding the protection of personal data.

This Charter applies to all information, personal data provided by you, or collected during your stay in the Hotel or while browsing the website (hereinafter referred to as the “Site ").

Through the Site, the Hotel may collect the personal data of any person sending a question to the hotel via the “Contact” section of the Site or making a stay reservation online Any information of a personal nature that you may be required to transmit to the Hotel is subject to the provisions of Law No. 78-17 Informatique et Libertés of January 6, 1978 (amended) and to European regulations on the protection of personal data .

You have a right of access, rectification, deletion, opposition to processing, limitation of processing, portability of data concerning him, withdrawal at any time of his consent to the processing of his data based on his consent, to lodge a complaint with a supervisory authority, as well as the right to decide the fate of his personal data after death, which he can exercise at any time by sending a letter to the following address: Hôtel Ouvert - 155 avenue de Malakoff, 75116 Paris

3.1 Purposes of data collection
The collection of personal data allows the Hotel:
- to respond to messages you send on the Site via the “Contact” section and to provide you with information on the Hotel’s hotel and restaurant services;
- to allow you to book stays in the Hotel online or on site;
- to manage your stay in the Hotel;
- to offer you the best possible experience and guarantee you the same personalized service, today and in the future, during their stays in the Hotel;
- manage subscriptions and unsubscriptions to the newsletter;
- after your prior agreement, to communicate to you information relating to the Hotel, its services, as well as commercial prospecting messages;
- manage accounting and financial issues and potential disputes.

The information essential to respond to your requests, such as name, first name, address, email, is indicated by a triangle on the collection forms. If the fields containing a triangle are not filled in, the Hotel will not be able to process the requests.

3.2 Retention of personal data
The data is kept for a period which does not exceed the period necessary for the following purposes:

Customer data management:
- On an active basis (immediately accessible): your data will be kept for the duration of the relationship and 5 years after its end.
Passport data will be kept for the duration of the stay.
- In archive database (limited access): the data may be kept for 5 years after the expiry of the data retention period in the active database.
At your request and after your prior agreement, the passport data will be kept until the expiry of the validity date of the passport concerned.

Management of sensitive data:
- Your data will be kept for the duration of your stay. With your consent and for your comfort, your data will be kept for 5 years after your last stay in a group hotel.

Payment management:
- On an active basis: your payment data will be kept for the duration of the transaction.
- On an archive basis: at your request and after your prior agreement, payment data (excluding cryptogram) will be kept until the expiry of the validity date of the payment card or other means of payment.

Financial and accounting management:
- On an active basis: the data will be kept until the end of the financial year and approval of the accounts.
- In archive database: the data will be kept for 10 years after the expiry of the data retention period in the active database.

Management of cookies and other trackers:
- Session cookies are retained for the duration of a session.
- Cookies and trackers subject to your consent are kept for 13 months from your consent.
- Cookies allowing the traceability of Internet users and IP addresses are kept for 13 months from the first visit.

- Your data will be kept as long as your subscription is active.

Business development :
- Your data will be kept for 3 years after the last contact or without a response after two successive requests.

3.3 Data recipients
The recipients of your personal data are in particular:
- Hotel Royal Montreuil
- Mews, publisher of Property Management System (PMS) software allowing the management of reservations and customer files within hotels

And more generally :
- The accommodation provider of the online reservations site
- E-commerce transaction management providers
- Financial institutions and online payment providers

The Hotel only transmits your data to a third party when:
- You have given your prior consent to the Hotel for sharing its data with this third party;
- The Hotel must share the data with this third party to provide the requested service or respond to your request;
- The Hotel is required by any competent authority (notably judicial or administrative) to communicate the data in question to it.

All reservations will be stored on a server dedicated to the Hotel, hosted by Medialog.

3.4 Data transfers abroad
The recipients of your data may be located abroad, including outside the European Economic Area. Any transfer of your data outside the European Economic Area is carried out subject to appropriate guarantees, in particular contractual, in compliance with the applicable regulations on the protection of personal data.

You can obtain a copy of the appropriate guarantees by sending a letter to the following address: Hôtel Royal Montreuil - 59 rue de Paris, 93100 Montreuil or to the following e-mail address:


3.5 Security and confidentiality of personal data

The Hotel has implemented technical and organizational security measures consistent with the state of the art, particularly with regard to the security of its information system. The Hotel has endeavored to put in place all useful measures to preserve the confidentiality and security of your processed personal data and to prevent them from being altered, damaged, destroyed or accessed by unauthorized third parties.

As part of reservations and in order to participate in the Hotel's security policy, you will need to enter a password, associated with a customer account, which will be strictly personal to you.

4.1 What is a cookie?
A cookie is a text file that may be saved in a dedicated space on the hard drive of your terminal (1) when consulting an online service using your browser software. A cookie file allows its issuer to identify the terminal in which it is recorded, during the validity or recording period of said cookie.

(1) The Terminal refers to the hardware equipment (computer, tablet, smartphone, etc.) that you use to consult or see a site, an application, advertising content, etc. displayed.

4.2 Cookies that we issue on our site
When you connect to our Site, we may, subject to your choices, install various cookies in your Terminal allowing us to recognize the browser of your Terminal during the validity period of the cookie concerned.

The Cookies we issue allow us:
- to establish statistics and volumes of attendance and use of the various elements making up our Site (sections and content visited, routes), allowing us to improve the interest and ergonomics of our services;
- to adapt the presentation of our Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and software of viewing or reading that your Terminal includes;
- to the extent that you have provided us with personal data concerning you, in particular your electronic contact details, when you register or access one of our services, to associate this data with navigation information relating to your Terminal in order to send you, for example, electronic prospecting likely to be of interest to you personally;
- to memorize information relating to a form that you have completed on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (service subscribed to, details of a reservation, etc. .);
- to allow you to access reserved and personal areas of our Site, such as your account, using identifiers or data that you may have previously entrusted to us;
- to implement security measures, for example when you are asked to connect to content or a service again after a certain period of time.

4.3 Your choices regarding cookies
Several options are available to you for managing cookies. Any settings that you can undertake may modify your browsing on the Internet and your conditions of access to certain services requiring the use of Cookies.

You can choose at any time to express and modify your wishes regarding cookies, by the means described below.

4.3.1 The choices offered to you by your navigation software
You can also configure your browser software so that cookies are saved in your Terminal or, on the contrary, that they are rejected, either systematically or depending on their issuer. You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie is likely to be recorded in your Terminal.

(a) The Cookie Agreement

The registration of a cookie in your Terminal is essentially subject to your wishes, which can be expressed at any time and free of charge through the choices offered to it by its navigation software.

If you have accepted the recording of cookies in your Terminal in your browser software, the cookies integrated into the pages and content that you have viewed may be temporarily stored in a dedicated space on your Terminal. They will be readable only by their issuer.

(b) Refusal of Cookies

If you refuse the recording of cookies in your Terminal, or if you delete those stored there, you will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary to navigate in certain areas of our Site. This would be the case if you tried to access our content or services which require you to identify yourself. This would also be the case when we or our service providers could not recognize, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet. .

Where applicable, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for the Hotel to record or consult the cookies necessary for their operation and which you have refused or deleted.

(c) How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences.
For Internet Explorer™:

For Microsoft Edge™: -c582b4e640dd
For Safari™:
For Chrome™:
For Firefox™:
For Opera™:

4.3.2 Your choices expressed online with interprofessional platforms
Regarding advertising cookies, you can also connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by Interactive Advertising France office.

You will thus be able to know the companies registered on this platform and which offer you the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements likely to be displayed on your Terminal to your browsing information: http: // This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing you to express your refusal or acceptance of cookies that may be used in order to adapt the navigation of your Terminal to the advertisements that may be displayed there. Please note that this procedure will not prevent the display of advertisements on the websites you visit. It will only block technologies that allow advertising to be tailored to your interests.

4.4 If you share the use of your Terminal with other people
If your Terminal is used by several people and when the same Terminal has several navigation software, we cannot ensure with certainty that the services and advertisements intended for your Terminal correspond to your own use of this Terminal and not to that of another user of this Terminal.

Where applicable, sharing with other people the use of your Terminal and configuring your browser settings with regard to cookies is your free choice and your responsibility. For more information on cookies and their use, you can consult the file of the Commission Nationale de l’Informatique et des Libertés at the following address: cookies-and-othertrackers.

Payments made by credit card will be made through a secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network

In application of article L.223-2 of the Consumer Code, the consumer has the possibility of registering on the list of opposition to telephone canvassing linked to the Bloctel system.
Register for free on this list on the website

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