TERMS OF SALE

Updated: February 2024

PREAMBLE

These general conditions of sale (the “CGV”) apply to any reservation and/or purchase made by a Customer (as defined below) on the website accessible at the address: www.hotelroyalmontreuil.fr ( the “Site”).

The Site is published by HOTEL ROYAL MONTREUIL (the “Hotel”).

The Customer can make a reservation with the following hotels:

Limited liability company registered in the Bobigny Trade and Companies Register under number 391 027 299, whose head office is located at 59 rue de Paris, 93100 Montreuil.

THIS PRESENTED, IT WAS AGREED AS FOLLOWS:

Article 1. DEFINITIONS

The terms used in the body of the General Conditions of Sale, including its preamble, and beginning with a capital letter, whether used in the singular or plural, will have the meaning given to them below.

-Customer: designates the adult natural person, having full legal capacity allowing him to commit under the General Terms and Conditions, and acting for his own needs to the exclusion of any intermediation, resale, distribution or similar activity of all or part of the Services and/or Gifts.

-Contract: designates the General Terms and Conditions as well as the Special Conditions of the Reserved Rate or the Cancellation Policy, depending on the case, as summarized in the Confirmation Email.

-Confidentiality Policy: refers to the personal data protection policy.

-Special Conditions of the Reserved Rate: designates the special conditions of reservation, cancellation, no show, minimum number of people, guarantee for each Hotel Service, which vary in particular depending on the periods of the season and the Hotel, which are available on the Site when booking and which are summarized in the Confirmation Email.

-Confirmation Email: designates the confirmation email sent by the Hotel to the Customer to the email address provided by the Customer during the reservation and/or purchase, containing a summary of the Contract and specifying in particular the conditions of the reservation (Reserved Services, Special Conditions of the Reserved Rate, prices and possible taxes, prices of Accessory Services, check-in/check-out times, rules applicable to the stay in the Hotel, reservation dates, guarantee) and/or the details of the order placed.

-Cancellation Policy: designates the specific conditions applicable to the modification and/or cancellation of a Treatment Service or a Catering Service:

Flexible Rate: designates a rate that the customer can choose when booking, it can be canceled free of charge up to 72 hours before arrival time (room entry/check-in time: 2:00 p.m.)

Non-Cancelable/Non-Refundable Rate: designates a rate that the customer can choose when booking, it is non-exchangeable, non-refundable and non-modifiable, regardless of the reason for cancellation. The total amount including tax for the stay will be charged upon receipt of the reservation.

-Services: designate the Hotel Services, Care Services, Catering Services and other Accessory Services offered to Customers by the Hotel on the Site.

-Accessory Services: refers to the additional products and/or services offered to the Customer when booking a Hospitality Service (such as, for example, bottle of champagne, bouquet of flowers, etc.).

-Hospitality Service: refers to the accommodation service within the Hotel, for the duration and on the dates selected by the Customer and under the conditions provided herein and/or on the Site.

-Catering Service: refers to the catering service offered in the restaurant of the Hotel concerned.

Tourist tax: refers to the municipal tax imposed by the city and paid additionally by the customer at the time of departure. The tourist tax is due per adult person (18 years and over) and per night. The amount is set at 6.25% of the amount excluding tax in €.

Article 2. PURPOSE

The Contract governs the contractual relations between the Client and the Hotel with which the Client makes a reservation and/or a purchase. The General Terms and Conditions are made available to the Customer on the Site where they can be directly consulted at any time. The Customer has the option of storing and editing the General Terms and Conditions using the standard functionalities of his browser and/or computer.

The T&Cs take precedence over any other document with regard to their subject matter, except for the Special Conditions of the Reserved Rate or the Cancellation Policy which take precedence over the T&Cs in the event of a conflict.

The Contract expresses the entirety of the obligations of the parties. No general or specific conditions communicated by the Client may be incorporated into or added to the Contract.

Article 3. DESCRIPTION OF SERVICES

The Site allows the Customer to reserve one or more Service(s) within the Hotel. The essential characteristics of the Services are described on the Site.

The photographs presented on the Site are merely indicative. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the Hotel and/or Services presented give as accurate an overview as possible of the services offered, variations may occur, in particular due to change furniture or possible renovations. In case of doubt, or to obtain additional information on the Services, it is possible to contact the Hotel by email or by telephone via the “Contact” tab of the Site.

In any event, the Company and/or the Hotel cannot be held responsible for any non-substantial errors which may occur in this regard.

The Site also mentions the following information:

· the essential characteristics of the Services offered;

· the Accessory Services offered, if applicable;

· the costs ;

· payment terms ;

· the General Terms and Conditions, as well as the Special Conditions of the Reserved Rate and/or the Cancellation Policies where applicable.

Article 4. RESERVATION

4.1 Reservation process

4.1.1 General provisions

Any reservation and/or purchase requires consultation and full and unreserved acceptance of the General Terms and Conditions.

In the event of a reservation and/or purchase online on the Site, the Customer accepts the General Terms and Conditions, the Special Conditions of the Reserved Rate or the Cancellation Policy, depending on the case, accessible by a hypertext link, by checking the corresponding boxes. Without this acceptance, continuation of the reservation process is technically impossible.

The Customer acknowledges having read the nature, destination and reservation methods of the Services and having requested and obtained necessary and/or additional information to make their reservation and/or purchase with full knowledge of the facts. Additional checks can be carried out directly with the Hotel if necessary, via the “Contact” tab available on the Site.

It is reminded for all purposes that the Client is solely responsible for his choice of Services and their suitability to his needs, such that the liability of the Hotel or the Company cannot be sought in this regard.

It is expressly agreed between the Parties that any reservation of a Service is nominative and cannot under any circumstances be transferred in whole or in part to a third party, whether free of charge or for a fee.

4.1.2 Hotel Service reservation process

The reservation of a Hotel Service takes place as follows:

· the Customer selects their arrival date and departure date from the Hotel as well as the number of people involved in the reservation;

· the Customer clicks on “Search”;

· the Customer can access the Special Conditions of the Reserved Rate specific to each room and each rate by clicking on the title of each rate offer;

· the Customer must then select the type of room they wish to reserve and click on the “Reserve” box corresponding to the room and the rate they wish to reserve;

· where applicable, Additional Services are offered to the Customer as well as the possibility of adding additional rooms, which the Customer can select to add to their reservation;

· the Customer clicks on “Continue to Book” and then accesses the summary of their order, which they can modify if necessary;

· the Customer must then provide the following information:

- personal information: title, first name, last name, email address (and, if applicable, title, first and last name of the additional customer(s)), address, landline/mobile telephone, company name;

- additional information: room for reduced mobility, special requests if applicable.

- arrival and departure times allowing, if the Client so wishes, the Hotel to ensure transportation of the Client to and from the airport for an additional fee;

- banking information: card type, name of card holder, card number, expiration date, cryptogram.

· the Customer is then invited to accept the General Terms and Conditions (available by clicking on the hyperlink) and the Special Conditions of the Reserved Rate, in order to be able to click on “Confirm reservation”.

4.2 Confirmation of reservation and/or purchase

Once the Customer has made a reservation for a Service and/or ordered a Gift under the conditions of article 4.1, the Customer receives a Confirmation Email to the email address they have provided.

In the event of a reservation for a Service, the reservation will only be considered definitively made after payment of the reservation by the Customer under the conditions provided for in article 6 of the General Terms and Conditions, except in the case of a reservation guarantee as provided for in Article 6.2.1.(i): in the latter case, the reservation is considered definitively made upon receipt by the Customer of the Confirmation Email.

4.3 Imprint / Guarantee

The Hotel will request an imprint of the Customer's credit card upon arrival (check-in) as a guarantee for the total amount of Services consumed during the stay and/or to cover any damage caused by the Customer. In addition, a pre-authorization of debit will then be carried out on the credit card.

4.4 Right of withdrawal

4.4.1 No right of withdrawal for the Services

Please note that, in accordance with article L. 221-28 12° of the Consumer Code, the Customer does not have a right of withdrawal provided for in article L. 221-18 of the Consumer Code for the Services, objects hereof.

4.5 Cancellation or modification by the Customer

The reserved Services are exclusively subject to the cancellation and/or modification conditions provided for in the Special Conditions of the Reserved Rate for Hotel Services and in the Cancellation Policy for Treatment Services and Catering Services, and are summarized in the Confirmation Email. It is recommended that the Customer take out travel insurance that meets their needs.

Depending on the Conditions of the Reserved Rate or the Cancellation Policy, the Hotel will be entitled to charge cancellation fees and, where applicable, all or part of the price of the Services reserved, which will be deducted from the amounts paid advance if necessary or which will be taken from the amount retained as guarantee (if the reservation has not been paid in advance) and which, for the remainder, will be invoiced to the Customer. The Hotel also reserves the right to put the Service concerned back on sale.

4.6 Cancellation by the Hotel

In the event that the Hotel refuses to execute the Contract, it is recalled that the Client-consumer has the right to receive compensation equal to the amount of the deposit paid by the Client.

4.7 Hospitality Service: Interruption of stay

In any case, in the event of interruption of the stay by the Client for any reason whatsoever, including in the event of behavior contrary to the rules of good conduct mentioned in article 5.5, the latter will be required to pay the the entire price set out in the Confirmation Email, no refund of any kind whatsoever can be granted as a result.

In the event of payment in advance, the said amount will be retained from the amounts paid in advance. In the event that the reservation has not been paid in advance, the Hotel will deduct the amount due from the sums retained as guarantee.

4.8 No-show

Depending on the Special Conditions of the Reserved Rate or the Cancellation Policy, the Hotel will be entitled to charge cancellation fees and, where applicable, all or part of the price of the Services reserved, which will be deducted from the amounts paid advance if necessary or which will be taken from the amount retained as guarantee (if the reservation has not been paid in advance). The Hotel also reserves the right to put the Service concerned back on sale.

4.9 Reservation irregularity

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation, without prejudice to any civil or criminal action against the latter.

Depending on the Conditions of the Reserved Rate or the Cancellation Policy, the Hotel will be entitled to charge cancellation fees and, where applicable, all or part of the price of the Services reserved, which will be deducted from the amounts paid in advance where applicable or which will be taken from the amount retained as security (if the reservation has not been paid in advance). The Hotel also reserves the right to put the Service concerned back on sale.

4.10 Complaint – Information

Complaints relating to a purchase and/or the non-performance or poor performance of the Services must, to facilitate their processing, be brought to the attention of the Hotel in writing to the contact details indicated in the “Customer Service” tab. " of the site.

Article 5. HOTEL STAY

5.1 Registration card

In application of article R.611-42 of the Code of entry and stay of foreigners, the Client authorizes the Hotel to pre-fill the individual police form called “registration cards” with the information obtained during the reservation. The Customer will check the accuracy of the pre-filled information and sign said form upon arrival.

5.2 Animals

Pets are not allowed in the property. Any reservation following a check-in requesting the care of an animal will result in an immediate cancellation of the reservation and no refund can be granted.

5.3 Children

Children must be supervised by their parents or a responsible adult. The Client also undertakes to ensure that the children under his responsibility respect the calm of the establishment in all circumstances.

5.4 Wi-Fi and network access

Use of Wi-Fi is free for Customers.

Illegal downloading is strictly prohibited and is the responsibility of the Customer. The Client is required to comply with the Hotel's security policy, including the rules for using the security means implemented with the aim of preventing the illicit use of IT resources and to refrain from any act undermining the effectiveness of these means.

The Client undertakes to ensure that the IT resources made available to him by the Hotel are not used in any way for the purposes of reproduction, representation, provision or communication to the public of works or any objects. protected by an intellectual property right or by a neighboring right without the prior authorization of the rights holders on any content protected under the provisions of the Intellectual Property Code. The Client will guarantee the Hotel, at his own expense, against any action and/or claim emanating from a third party alleging the violation of an intellectual property right, and will bear all associated costs and damages.

In this regard, the Client will notably compensate all losses, damages or costs (reasonable attorney's fees and costs included) incurred by the Hotel in connection with an action of this nature, as well as all sums paid as settlements. and/or damages that the Hotel could be ordered to pay.

5.5 Rules of good conduct

The Customer accepts and undertakes to use the room in a reasonable manner and in compliance with the Code of Hotel Etiquette appearing in Appendix 1, as well as the Hotel Directory. Also any behavior contrary to good morals or public order may authorize the hotelier to ask the Customer to leave the Hotel. The Client will be required to pay the Hotel the full price set out in the Confirmation Email, and no refund or compensation of any kind whatsoever may be granted as a result.

5.6 Security

Surveillance measures are put in place by the Hotel. Video surveillance of the reception and common areas of the Hotel is set up to ensure the safety of property and people. Safes are available to Guests in the rooms.

However, Customers are advised to exercise caution, particularly with regard to high value items. Please note that safes are available in the rooms of the Hotel. In particular, Guests are recommended not to leave any valuable objects in plain sight (particularly in rooms, common areas or in vehicles parked in the Hotel parking lot).

5.7 Damage and damages

During the stay, the Customer is responsible for the room made available to him as well as his furniture.

Generally speaking, the Client assumes responsibility for the consequences resulting from his negligence, faults, errors, and more generally for all damages, direct and indirect, material or immaterial, caused to third parties or to the Hotel and the occurrence of which would be linked to the Services.

In the event of damage or deterioration not declared before the Client's departure (check-out), the Hotel reserves the right to charge the sum necessary for the restoration work as well as any additional costs linked to the immobilization of the property. room during this period.

Article 6. FINANCIAL CONDITIONS

6.1 Prices of Services

6.1.1 Prices of Hotel Services, Accessory Services and Care Services

For Hospitality Services, the price relating to the reservation is per room, for the number of person(s), the dates and the Hospitality Services and, where applicable, the Ancillary Services selected by the Customer.

For Treatment Services, the price relating to the reservation is for the service chosen by the Customer, on the date and time selected by the Customer and under the conditions recalled in the Confirmation Email.

The price of the Services is indicated on the Site in the currency chosen by the Customer, which may be different from the currency of the Hotel. Any conversion fees applied by the Client's bank will be the responsibility of the Client.

The price of the Services is inclusive of all taxes, with the exception of any taxes appearing in the Special Conditions of the Reserved Rate and recalled in the Confirmation Email, (in particular the tourist tax (or equivalent), service charges, etc. ) and which must be paid directly on site to the Hotel.

The price of the Services only includes the services strictly mentioned in the Confirmation Email. Additional services to the Services, which may be provided by the Hotel during the Client's stay and/or its Care Service, will be added to the price mentioned in the Confirmation Email.

The Hotel pays the greatest attention to the accuracy of the prices of the Services presented on its Site. However, in the event of a manifest pricing error, the Hotel reserves the right not to provide Services whose price is clearly incorrect. In this case, the Hotel will inform the Customer and, depending on the case, will send him a new Confirmation Email if the Customer wishes to maintain his reservation at the price actually applicable or will cancel the Services concerned and will reimburse the price possibly prepaid by the customer.

The Hotel may modify the prices indicated on the Site at any time and without notice. However, the modified prices will only be applied to reservations after the new prices come into force.

6.1.2 Prices of Catering Services

For Catering Services, the act of reservation on the Site is free and the price to pay depends on the Customer's consumption.

6.2 Payment terms

6.2.1 Payment for Hospitality Services, Accessory Services and Care Services

Payment for reservations is made by credit card or bank transfer only.

When booking on the Site, according to the conditions communicated to him on the Site, in the Special Conditions of the Reserved Rate, the Customer communicates his banking information to (i) guarantee his reservation of the Services, or to (ii) prepay the Services before your stay. These payment conditions are recalled in the Confirmation Email.

(i) Services Reservation Guarantee

If the Special Conditions of the Reserved Rate so provide, the Customer does not pay for the Services when booking on the Site, but provides his banking information as a guarantee only, and thus generally gives pre-authorization of the amount of his reservation. In this case, the Customer's bank card is not debited when booking on the Site and the Customer pays for his reservation once on site directly with the Hotel. In the event of a no-show by the Customer, the Hotel will be entitled to charge cancellation fees and, where applicable, all or part of the price of the Services reserved, which will be deducted from the amount retained as guarantee. , under the conditions provided for in article 4.7 hereof.

(ii) Prepayment for Services

According to the Special Conditions of the Reserved Rate, payment is made:

- Or in full when booking on the Site. This prepayment will then be qualified as a deposit.

- Or in part when booking on the Site. This prepayment will be referred to as a deposit. The Customer will be asked to pay the balance of their reservation before the cancellation deadline indicated in the Special Conditions of the Reserved Rate and reminded in the Confirmation Email. For payment of the balance of the reservation, payments can be made by credit card, via the secure link provided by the Hotel to the email address indicated by the Customer, or by transfer and in Euros only. The Hotel cannot be held responsible for any additional fees requested by banking establishments in this regard. In the event of payment by transfer, the Client must ensure that their name and dates of stay are specified on the transfer order and send the Hotel a copy of the payment confirmation issued by the Client's bank. The Hotel reserves the right to cancel the reservation without notice, if the required deposit amounts and/or payment of the balance of the reservation are not paid within the stipulated deadlines.

In the event that, whatever the cause (opposition, refusal by the issuing center, etc.), the debit of the sums due by the Customer proves impossible, the reservation will be immediately canceled. The Customer will be informed by email to the address provided by the Customer when booking on the Site.

It is up to the Customer to save and print their payment certificate if they wish to keep their banking details relating to their transaction.

Article 7. DONNÉES PERSONNELLES

Dans le cadre de l’exécution des Services ou du traitement d’une commande, l’Hôtel sont amenés à traiter des données à caractère personnel des Clients et des utilisateurs du Site, dans les conditions prévues au sein de la Politique de Confidentialité.

Article 8. INTELLECTUAL PROPERTY

The Hotel brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and/or logos appearing on the Gifts, their accessories or their packaging, whether registered or not (the “Marks”) are and remain the exclusive property of the Hotel or are licensed to the Hotel.

The Site and all graphic, textual, visual and photographic elements appearing there, namely in particular all illustrations, figurative or non-figurative marks, logos, images, drawings, photographs, characters, texts, decorations, modes of presentation, graphics or any other element of the Site (hereinafter the “Content”) are and remain the exclusive property of the Hotel or are licensed to the Hotel and are protected in particular by intellectual property rights.

The Brands, the Site and/or its Content may under no circumstances be in whole or in part modified, reproduced, represented, distributed, displayed, marketed, integrated into a derivative work or otherwise, on any medium whatsoever. Generally speaking, the Brands, the Site and its Content can only be used when browsing the Site and, where applicable, to make a reservation or place an order.

The use of all or part of the Brands, the Site and/or its Content, in particular by downloading, reproduction, transmission or representation for purposes other than those provided for in these General Terms and Conditions is strictly prohibited.

Article 9. FORCE MAJEURE

The Parties agree to apply article 1218 of the Civil Code and the case law of the French courts.

It is specified, for all practical purposes, that events of personal convenience are not considered force majeure events.

Article 10. EVOLUTION / MODIFICATION OF THE GENERAL CONDITIONS OF SALE

The Hotel invites the Customer to read the General Terms and Conditions carefully before each reservation and/or purchase, as they may have been modified. The General Terms and Conditions may be modified and/or supplemented at any time by the Hotel. In this case, the new version of the General Terms and Conditions will be posted online on the Site in a readable and accessible format in order to allow the Customer to access them and easily read them. The General Terms and Conditions thus modified/completed will take effect from their posting online on the Site and will only apply to purchases and/or reservations made after their posting online; purchases and/or reservations prior to said posting being governed by the previous version of the General Terms and Conditions.

The Customer may keep these General Terms and Conditions on a durable medium by printing them. In the event of a reservation and/or purchase made on the Site, the General Terms and Conditions, the Special Conditions of the Reserved Rate or the Cancellation Policy, as applicable, as well as the Confidentiality Policy will be attached to the Confirmation Email sent to the Customer , allowing the Customer to download and/or print them.

Article 11. EVIDENCE CONVENTION

In any event and in particular in the event of a dispute, the Hotel may validly administer proof of the Client's actions, validations and instructions, and in particular the entry of the required banking information, the computerized registers kept in the Hotel's computer systems, as well as as the content of Client messages and operations, using connection logs, which the Client acknowledges.

Article 12. GENERAL STIPULATIONS

In the event that one of the stipulations of the Contract were to be declared void, inapplicable or unenforceable by any competent court, the other provisions will remain valid, applicable and enforceable unless otherwise provided by said court.

The fact of one of the parties not invoking a right or a breach of the other party cannot constitute, for the future, a waiver of invoking this right or breach in question. Any waiver will only be enforceable if it has been expressed in writing by the party from which it originates to the other party.

The titles of the clauses have only an indicative value; in the event of a contradiction between these titles and their content, the content will take precedence.

The fact that the Hotel does not avail itself at a given time of any of the provisions of the Contract cannot be interpreted as a waiver of its right to avail itself of it at a later date.

For convenience, a translation of the T&Cs into English has been established. However, in the event of a dispute, only the French text will be authentic.

Article 13. APPLICABLE LAW – DISPUTE

13.1 The Contract is subject to French law, without hindering any mandatory protective provisions that may be applicable in the country of residence of the consumers.

Please note that an amicable settlement of the dispute is preferred.

In the event of a dispute relating to the Contract or the Services, the Customer undertakes to contact, as a priority, the Customer Service of the Hotel concerned, the contact details of which appear below:

Hotel Royal Montreuil

Address: 59 rue de Paris, 93100 Montreuil

Telephone: +33 1 42 87 13 39

Email: reservation@hotelroyalmontreuil.fr

After having contacted the Hotel's Customer Service to try to resolve the dispute amicably, and in the event of a negative response or lack of response from the latter within sixty (60) days from the referral, the Customer may enter:

Association of European Mediators (AME)

Address: 197 Boulevard Saint Germain, 75007 Paris

Telephone: +33 9 53 01 02 69

Email: referral@mediationconso-ame.com

Website: http://www.mediationconso-ame.com

who will attempt, in complete independence and impartiality, to reach an amicable resolution of the dispute.

The Client remains free to use mediation or not.

In the event of recourse to mediation by the Hotel, the Client is also free to accept or refuse recourse to mediation.

Once the mediator's decision is rendered, each party is free to accept or refuse the solution proposed by the mediator.

It is also recalled that, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and the Council of May 21, 2013, the Customer has access to the online dispute resolution (RLL) platform at the following address: ec.europa.eu/consumers/odr

13.2. Any difficulties relating to the interpretation, execution and expiration of the Contract, the general conditions of sale or services will be subject, in the absence of an amicable agreement under the conditions above, to the exclusive jurisdiction of the Courts. competent authorities in Paris, even in the event of summary proceedings, warranty proceedings or multiple defendants. As an exception to the above, it is specified that the customer-consumer may choose to bring any dispute EITHER before one of the territorially competent courts under the code of civil PROCEDURE, OR THE jurisdiction OF THE PLACE WHERE HE RESIDED at the time of the conclusion of the contract, or the occurrence of the harmful event, in accordance with article R. 631-3 of the Consumer Code.

Article 14. OPPOSITION TO TELEPHONE CALLING

In application of article L.521-1 of the Consumer Code, the consumer has the possibility of registering on the list of opposition to telephone canvassing linked to the Bloctel system.